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The agreement between you and OyeDash when you use the website, book a seat or host a trip or experience.
OyeDash ("OyeDash", "we", "us") operates the website oyedash.com and the services on it. These terms apply to everyone who visits, books or hosts. By creating an account or making a booking you agree to them, together with the Privacy policy and the Refund policy.
OyeDash is an intermediary. Trips and experiences (each a "listing") are created, described and run by independent hosts. When you book, the contract for the trip or experience itself is between you and the host; OyeDash provides the listing, the booking, the payment handling, the group chat and the refund process described here.
You sign in with a Google account and must give accurate details. You are responsible for activity on your account and for keeping your Google account secure. Sign out of devices you no longer use.
OyeDash is for people aged 18 and over. By creating an account, booking, chatting or hosting, you confirm that you are at least 18. We don't ask for your date of birth to check this; if we learn an account belongs to someone under 18, we may close it. Someone under 18 may attend a trip or experience only where the listing allows it, with a booking made by an adult who is responsible for them. When you book for others, you confirm they meet the listing's age limit.
You can download your data and delete your account yourself, any time, from Your data and account. A deleted account is hidden straight away and deleted after 30 days; signing in during those 30 days cancels the deletion. Before you can delete it, upcoming bookings have to be cancelled under the listing's cancellation policy, a host has to cancel and refund dates that have guests, and money still on its way (a refund or a payout) is finished first. Booking and payment records stay for as long as the law requires, as set out in the Privacy policy.
We may suspend or close an account that breaks these terms, harms other users, or is used for fraud, and we may refuse service to anyone.
Prices, dates, what's included, minimum group sizes, age limits and the cancellation policy are set by the host and shown on the listing. Read them before you pay.
Seats are held for a short period (normally 15 minutes) while you complete payment. If payment does not complete in time the hold lapses and the seats are released.
Where a deposit is offered, the balance must be paid by the due date shown on your booking. OyeDash never cancels a booking automatically: if the balance is still unpaid 48 hours after that date, or a friend you booked for hasn't confirmed their seat by the cutoff shown on the booking, the host decides whether to keep the seats or cancel them, with the refund described in section 4.
Payments are processed by our payment partners (such as Razorpay Software Private Limited and Cashfree Payments India Private Limited) under their own terms. OyeDash does not store card numbers or UPI credentials. OyeDash takes no commission: the ticket price is paid to the host in full.
Payment platform charges: our payment partners charge a small fee on each payment (for example for cards, UPI and net banking). During our founding phase OyeDash waives these charges, so you pay only the price shown. If we start passing them on, we will update these terms first, and any charge will be shown to you as its own line before you pay; it is never taken from a booking already paid.
If you book seats for others, you are responsible for giving them accurate information and for their compliance with the host's requirements. Only the person who made the booking may cancel seats.
ID check: you book first and verify your ID afterwards, from your booking (with DigiLocker or by uploading an ID and a selfie). We remind you 3 days and 1 day before the date. If you haven't verified your ID by the start, the host can cancel your seat on the day. That counts as your own cancellation, with the refund the host chooses as described in section 4.
Refunds follow the cancellation policy of the listing you booked, as described in the Refund policy. A host who cancels a date refunds every guest in full.
Hosts may need to change a time, meeting point or route for weather, safety or permit reasons. A material change that you cannot accept entitles you to a full refund if you tell us before the start.
No-shows are treated as a cancellation after the last refund window.
A host who cancels one seat for their own reasons refunds that seat in full. When a host cancels a seat or booking because the guest didn't do their part (the balance wasn't paid, an invited friend didn't confirm, or the ID or trip details weren't completed by the start), the host chooses the refund: what the listing's cancellation policy gives at that moment, another refund level from the same policy (which can be lower or higher), or a full refund. The amount is shown to you when the seat is cancelled and is never more than you paid.
Hosts are independent and are solely responsible for the trips and experiences they list: for having the right to run them, for the permits, insurance, equipment and qualifications they require, for the safety of their guests, for the accuracy of their listings, and for their own taxes.
OyeDash charges hosts no commission: the price of every seat goes to the host in full. Payment platform charges are waived during our founding phase, as set out in section 3. If this changes, we will tell hosts before it applies, and only to bookings made after that.
Hosts receive payouts through Razorpay Route to a bank account in their own name after linking it and completing Razorpay's checks. OyeDash may hold or reverse a payout to cover refunds owed to guests under these terms.
Age limits are the host's responsibility. OyeDash shows a listing's minimum age to guests but does not check anyone's age at booking. A host who sets an age limit, or whose trip or experience is not suitable for children, must check the age of guests before the start (for example from an ID) and may turn away anyone who does not meet it. Where a host accepts guests under 18, the host must follow the law that protects children, including the Protection of Children from Sexual Offences (POCSO) Act, 2012, and must not let a minor take part without the adult responsible for them.
Hosts must not ask guests to pay outside OyeDash for a seat listed on it, must not share guests' personal details beyond what running the trip or experience requires, and must honour the cancellation policy they published.
The Verified badge is granted and removed by OyeDash at its discretion based on completed dates and guest reports. It is not an endorsement or a guarantee.
You may post messages, photos, videos and files in chats and on your profile and listings. You keep ownership of what you post and grant OyeDash the licence needed to store, display and deliver it on the service.
You must not post content that is unlawful, harassing, hateful, sexually explicit, defamatory, misleading, infringing, or spam; must not ask other users for payment outside the platform; and must not share another person's private information.
We may remove content, remove you from a group, or restrict your account when a report is upheld or content clearly breaks these rules. Our team reads messages only when a participant has reported them. Blocked users cannot see or contact each other on OyeDash.
Only guests who were on the trip or experience can review it: a confirmed seat on a date that has ended, once per person per date.
We never remove a review for being negative. Honest criticism, low stars and harsh opinions stay up. We remove a review, or a photo in it, only when it breaks one of these rules:
When we remove one, we tell its author which rule it broke. A removed review no longer counts toward the rating.
Hosts can't hide or edit reviews. A host can reply publicly once to each review, and can report a review to OyeDash if they think it breaks these rules; our team looks at every report and decides. The author isn't told who reported it.
Outdoor and social activities carry risk. You take part at your own risk and should make sure you are fit for the activity, follow the host's safety instructions and carry what the host asks you to bring.
OyeDash provides the platform as is. To the fullest extent permitted by law, OyeDash is not liable for the conduct of hosts or guests, for injury, loss or damage arising from a trip or experience, or for indirect losses. Where liability cannot be excluded, it is limited to the amount you paid through OyeDash for the booking concerned.
Nothing in these terms limits rights you have under Indian consumer protection law that cannot be limited by agreement.
We may update these terms. Material changes are announced on the site or by email before they take effect; continuing to use OyeDash after that means you accept them. The date at the top is the current version.
These terms are governed by the laws of India. Courts in India have jurisdiction, subject to any consumer forum you are entitled to approach.
Contact: support@oyedash.com. Reports made inside the app are tracked under Your reports.