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What comes back when a booking is cancelled, by you or by the host.
Hosts choose a cancellation policy for every trip and experience they list, and it is shown on the listing and at checkout before you pay. That policy, not this page, is the one that applies to your booking. This page explains how the policies work and what is the same for all of them.
A policy is a set of refund windows, counted in days before the start date. Cancelling inside a window refunds that window's percentage of what you paid; cancelling after the last window refunds nothing.
When a host hasn't chosen otherwise, the listing uses the Moderate policy:
Hosts can also pick Flexible (full refund until the day before), Strict (full refund 14+ days out, half 7–13 days out), Non-refundable, or custom windows of their own. Whatever they choose is spelled out in plain words on the listing.
A host cancelling a date refunds every guest 100%, regardless of the policy and of how close to the date it is. This includes dates cancelled because the minimum group size wasn't reached.
If you reserved with a deposit, the deposit follows the same windows as a full payment: cancelling in a 50% window returns half the deposit, and so on. The balance, once paid, is treated the same way.
OyeDash never cancels a booking automatically. If the balance is still unpaid 48 hours after its due date, the host decides: they can keep your seats or cancel the booking. You get reminders before the due date and on it.
A seat booked for a friend who doesn't confirm it by the cutoff shown on the booking (normally 24 hours before the start) stays booked until the host decides. The host can keep it or cancel it; a refund goes to the person who paid.
When a host cancels a booking or seat because the balance wasn't paid, the friend didn't confirm or the ID wasn't verified, the host chooses the refund: what the listing's policy gives at that moment, another refund level from the same policy (which can be lower or higher), or a full refund. You see the amount in the cancellation email. It is never more than you paid.
A seat whose guest hasn't verified their ID by the start can be cancelled by the host on the day, with the refund the host chooses as above.
Refunds go back to the payment method you used: the same UPI account, card or bank account. They usually arrive within 5–7 working days; cards can take a little longer depending on the issuing bank.
Each refund is listed on your booking page with its payment reference.
Go to Your bookings, open the booking and choose Cancel seats. You'll see the exact refund amount before you confirm. The person who made the booking can cancel any of its seats, including seats taken up by invited friends. A friend who joined through an invite can cancel their own seat; the refund still goes to the person who paid.
If something went wrong on the day (the host didn't show up, or the trip or experience was materially not as described), email support@oyedash.com within 48 hours with your booking reference and we'll look into it with the host.